Balivizem Membership Agreement

Version 1.0

Linked documents: This agreement governs the use of the platform. Each paid service purchase is additionally subject to the Service Agreement and the Cancellation and Refund Terms accepted at the payment step; personal data is subject to the Privacy and Personal Data Protection Policy.

Article 1 – Parties and Definitions

1.1 Service Provider: PT Balivizem Balikeys Group ("Balivizem"); a foreign-capital company (PT PMA) established under the laws of the Republic of Indonesia. Incorporation: Deed No. 04 dated 4 March 2026 drawn up before Notary Pande Putu Doron Swardika, S.H., M.Kn.; AHU-0018660.AH.01.01.Tahun 2026. NIB: 0403260107415. NPWP: 1000000008553076. Address: Jalan Gunung Soputan No. 1A, Pemecutan Kelod, Denpasar Barat, Kota Denpasar, Bali 80119. E-mail: [email protected]. Telephone / WhatsApp: +62 851-9053-8501 (Global), +90 850 346 81 13 (TR). Balivizem is represented by its Director Hakan Dur.

1.2 Member: The natural person or legal entity who fills in the registration form on the Platform and electronically accepts this agreement.

1.3 Definitions:

• Platform: The balivizem.com domain, the Balivizem web application, mobile applications and the store, panel and notification systems connected to them.

• Services: The visa/KITAS consultancy, company incorporation (PT PMA), real estate, legal, tax, accounting and relocation support services that Balivizem offers through the Platform.

• Application: The service request created on the Platform by the Member or, on their behalf, by a Balivizem consultant.

• Consultant: The Balivizem officer who follows the Application, checks documents and conducts communication with the Member.

• Business Partner: Lawyers, notaries, sponsors (penjamin) or other authorized third parties who carry out the official procedures of the Application.

• Reseller / B2B Partner: Businesses that resell Balivizem services to their own customers and are bound by a separate written agreement.

• Official Fees: Fees, taxes and charges paid to third parties such as the Immigration Authority (Direktorat Jenderal Imigrasi), ministries, OSS, notaries and banks.

• Account: The Member's login details and profile page on the Platform.

Article 2 – Subject of the Agreement and Scope of Services

2.1 This agreement regulates the Member's terms of use of the Platform and the rights and obligations of the parties. The agreement is binding between the parties under Articles 1320 and 1338 of the Indonesian Civil Code (KUHPerdata).

2.2 Balivizem is a consultancy and intermediation service provider. Balivizem is not a government institution; it does not grant visas, KITAS, permits or licenses. These documents are issued only by the competent Indonesian authorities.

2.3 Balivizem's obligation is an undertaking of care, not an undertaking of result (inspanningsverbintenis). Balivizem undertakes to prepare and follow the Application with professional care; it does not guarantee that the application will be approved, concluded within a specific time or produce a specific outcome.

2.4 The scope, duration, price and required documents of each Service are stated on the relevant service page, in the quotation and in the Service Agreement accepted at the payment step. Work not stated in these documents is out of scope and may be charged separately.

2.5 Membership is free of charge. Paid Services begin only when the Member completes the payment step.

Article 3 – Membership, Account and Identity Verification

3.1 Capacity: The Member declares that they are of legal age under Article 330 of the Indonesian Civil Code (have reached 21 or are married) or have full legal capacity under the law to which they are subject. A person registering on behalf of a legal entity declares that they are authorized to represent that legal entity.

3.2 Accurate information: The Member accepts that the information and documents (passport, photograph, bank account statement, sponsor information, etc.) given at registration and in Applications are accurate, current and their own. They update changes on the Platform within 3 Business Days at the latest.

3.3 Identity verification: Balivizem may request identity and address verification from the Member. The Application may not be processed until verification is completed.

3.4 Account security: The Member is responsible for the confidentiality of their login details. Transactions made through the Account are deemed made by the Member. A Member who notices unauthorized use notifies Balivizem immediately.

3.5 Application through a Consultant: The Member allows a Balivizem consultant to create an Application on the Platform on their behalf and with the information they have provided. These Applications are also deemed made with the Member's approval.

3.6 Members coming through a Reseller or B2B: This agreement applies unchanged to a Member coming through a Reseller or B2B Partner. The price the Reseller applies to the Member and the oral commitments the Reseller gives are the Reseller's own responsibility; Balivizem is bound only by this agreement and the Service Agreement.

3.7 Corporate accounts: Reseller, B2B, Business Partner and Consultant accounts are additionally subject to Balivizem's written approval and a separate agreement; these accounts are not active until approved.

Article 4 – Fees, Payment and Refund

4.1 Currency: Under Article 21 of Currency Law No. 7/2011, in transactions made in Indonesia prices are determined and paid in Rupiah (IDR). Amounts in other currencies are for information purposes only.

4.2 Price structure: The price of each Service consists of two items and is shown separately on the invoice: (a) the Balivizem service fee, (b) Official Fees. Applicable taxes (including PPN) are stated separately.

4.3 Changes in Official Fees: If Official Fees are changed by the state between payment and submission of the Application to the authority, the difference is passed on to the Member or refunded. If the Member does not accept the increase, they may cancel the Application under Article 4.6.

4.4 Payment: Payment is made in advance through the payment infrastructure on the Platform or the bank account notified by Balivizem. Work does not begin before payment is completed; in case of incomplete payment Balivizem may stop the work.

4.5 Chargeback: Before disputing a payment, the Member contacts Balivizem. In case of an unjustified chargeback, Balivizem may stop the Service and claim the resulting bank costs from the Member.

4.6 Cancellation and refund: The Member may cancel the Service at any stage. The refund amount is calculated according to the work done up to the moment of cancellation, as follows. Details are in the Cancellation and Refund Terms accepted at the payment step.

- Before work begins (before document review starts) — The entire service fee is refunded; only the charge deducted by the payment institution is deducted — If Official Fees have not yet been paid, they are refunded in full

- After documents have been reviewed / prepared, before submission to the authority — 50% of the fee is refunded — If Official Fees have not yet been paid, they are refunded in full

- After the application has been submitted to the authority — No refund (the service has been performed) — No refund; if the authority refunds any amount, it is passed on

- If the Service cannot be performed through Balivizem's own fault — The entire unperformed portion is refunded — The entire unused portion is refunded

4.7 Rejection by the authority: If the Application is rejected because of false, incomplete or forged information given by the Member or because of the Member's past immigration violations, no refund is made. If the rejection does not originate from the Member, Balivizem, at the Member's choice, makes one free re-application or refunds 50% of the service fee.

4.8 Refund period: Approved refunds are made within 14 Business Days to the method with which the Member made the payment.

Article 5 – Member's Obligations and Declarations

The Member accepts and undertakes the following:

1. To upload the documents requested by Balivizem within the period notified on the Platform and in the requested format. If a "missing documents" notice is not answered within 7 days, the process stops; Balivizem is not responsible for the resulting delay and additional costs.

2. Not to submit forged, altered or another person's documents. Under Article 126 of Immigration Law No. 6/2011 these acts are criminal offenses; in such a case Balivizem immediately terminates the Service, does not refund the fee paid and may notify the competent authorities as required by its legal obligations.

3. During residence in Indonesia, not to work outside the activities allowed by the type of visa/KITAS and to comply with immigration legislation. Penalties, deportation, blacklisting and overstay charges arising from the Member's own acts belong to the Member.

4. To keep track of the validity and renewal dates of their visas and permits. Reminders on the Platform are auxiliary; requesting renewal on time is the Member's responsibility.

5. Not to use the Platform for unlawful purposes, on behalf of another person without permission, or in a manner that would damage Balivizem's systems; not to perform automated data collection (scraping).

6. To treat Balivizem employees, consultants and Business Partners respectfully; not to engage in communication containing threats, insults or harassment.

7. Not to enter, by circumventing Balivizem, into a direct agreement for the same service with Business Partners or sponsors introduced to the Member by Balivizem, during the term of this agreement and for 12 months after its expiry.

Indemnification: The Member agrees to cover the damages suffered by Balivizem as a result of breach of the obligations in this article and the claims directed at Balivizem by third parties (including reasonable attorney's fees).

Article 6 – Balivizem's Obligations and Limitation of Liability

6.1 Balivizem's obligations: Balivizem undertakes to carry out the Service with professional care, to keep the status of the Application up to date on the Platform, to notify missing or defective documents with reasons, and to use the Member's documents only for the purpose of the Service.

6.2 Liability cap: Balivizem's liability under this agreement or because of a Service is, in all cases, limited to the service fee (excluding Official Fees) actually paid by the Member to Balivizem for the Service giving rise to the damage.

6.3 Indirect damages: Balivizem is not liable for indirect and consequential damages such as loss of profit, loss of business opportunity, airline tickets, accommodation, rent or investment loss.

6.4 Cases of no liability: Balivizem is not liable for damages arising from (a) rejections, delays, changes in legislation or practice by the authorities, (b) the Member's false or incomplete information and documents, (c) the Member's late response, (d) the Member's own immigration violations, (e) outages and failures in OSS, immigration systems or payment institutions.

6.5 Reserved cases: This article does not cover damages arising from Balivizem's intent or gross negligence and liabilities that cannot be limited under Consumer Protection Law No. 8/1999.

6.6 Informational nature: Guides, blog posts, price estimates and AI-assisted responses on the Platform are of a general informational nature; they do not replace legal advice specific to the Member. What is binding is the Consultant's written confirmation and the Service Agreement.

Article 7 – Official Authorities and Third Parties

7.1 Decisions on visas, KITAS, KITAP, permits and licenses belong solely to competent authorities such as the Indonesian Immigration Authority, the relevant ministries and OSS. The authorities may reject an application without giving reasons, request additional documents or extend the period.

7.2 Balivizem may carry out part of the Service through Business Partners (lawyers, notaries, sponsors/penjamin, interpreters). The Member accepts the transfer of their documents to Business Partners for this purpose. The selection and supervision of Business Partners belong to Balivizem; communication with the Member is conducted through the Consultant.

7.3 The estimated times shown on the Platform are based on the authorities' ordinary processing times and are not binding. Official holidays, system outages and changes in legislation may extend the times.

7.4 In Services where a sponsor (penjamin) is provided to the Member, the Member avoids conduct that would jeopardize the sponsor's legal obligations. In case of the Member's breach of rules, Balivizem or the sponsor has the right to notify the authorities and to terminate the sponsorship.

Article 8 – Protection of Personal Data

8.1 Legal basis: Balivizem processes the Member's personal data as data controller in accordance with Personal Data Protection Law No. 27/2022 (UU PDP), Electronic Information and Transactions Law No. 11/2008 (UU ITE, as amended) and Government Regulation No. 71/2019. The basis of processing is the performance of this agreement, legal obligations and the Member's explicit consent.

8.2 Data processed: Identity and contact details, passport and visa information, photograph, address, financial status documents, payment records and Platform usage records. Specific (sensitive) data such as health or biometric data is processed only to the extent requested by the authorities and with the Member's separate explicit consent.

8.3 Transfer: Data is transferred, only to the extent necessary for the Service, to Indonesian authorities, Business Partners, payment institutions and hosting providers. Since the Platform infrastructure may be hosted outside Indonesia, the Member expressly consents to transfer abroad under Article 56 of UU PDP; Balivizem ensures that the transfer is made at an adequate level of protection.

8.4 Member's rights: The Member has the rights to access, correct and delete their data, to request restriction of processing and to withdraw consent. Requests are sent to [email protected] and answered within the statutory period. Withdrawal of consent may make it impossible to continue an ongoing Application.

8.5 Retention: After the end of the Service, data is retained for the period required by tax and commercial legislation (generally 10 years), then deleted or anonymized.

8.6 Data breach: In case of a data breach, Balivizem gives written notice to the affected Members and the competent authority within 3 x 24 hours at the latest, under Article 46 of UU PDP.

8.7 Details: Detailed information is in the Privacy and Personal Data Protection Policy published on the Platform and separately accepted during registration.

Article 9 – Intellectual Property and Use of the Platform

9.1 The software, design, text, guides, templates and logo on the Platform and the names "Balivizem" and "Balivizem Balikeys" belong to Balivizem and are protected under Trademark Law No. 20/2016 and Copyright Law No. 28/2014.

9.2 The Member is granted a personal, non-transferable and non-exclusive right to use the Platform solely for their own Applications. The Member may not copy or sell the Platform content, reproduce it for commercial purposes or use it in a competing service.

9.3 Ownership of the documents uploaded by the Member remains with the Member. The Member grants Balivizem a limited permission to use these documents for processing for the purpose of the Service.

9.4 Comments and reviews made by the Member about Balivizem may be published on the Platform and in promotional materials using only the initials of the Member's name. If the Member does not want this, they may notify in writing.

9.5 Balivizem may temporarily close the Platform and change its features for maintenance, updates or security. These changes cannot reduce rights in ongoing Applications.

Article 10 – Suspension and Termination

10.1 Termination by the Member: The Member may end their membership at any time through the account settings on the Platform or by e-mail. Refunds for ongoing Applications are made under Article 4.6.

10.2 Balivizem's right of suspension: In case of suspicion of forged documents, a payment dispute, a security risk or breach of this agreement, Balivizem may suspend the Account and Applications during the review and notifies the Member of the reasons.

10.3 Balivizem's right of termination: Balivizem may terminate the agreement immediately by written notice in the following cases:

• • Submission of forged or another person's documents under Article 5.2
• • Serious breach by the Member of immigration or criminal legislation

• Threats, insults or harassment towards Balivizem employees or Business Partners,

• In other breaches, failure to remedy the breach within 7 days despite a written warning.

10.4 Waiver of Civil Code Articles 1266 and 1267: The Parties accept that no court decision is required for the termination of this agreement in the cases listed in this article, and to that extent waive the provisions of Articles 1266 and 1267 of the Indonesian Civil Code.

10.5 Consequences of termination: The fee for services performed up to the termination date and Official Fees paid are not refunded. Article 5 (indemnification and 5.7), 6, 8, 9 and 12 remain valid after the agreement ends.

Article 11 – Force Majeure

11.1 Events that arise beyond the control of the parties and cannot be foreseen in advance (earthquake, volcanic eruption, flood, epidemic disease, war, terrorism, strike, government decisions, border closures, suspension of visa practices, prolonged collapse of OSS or immigration systems) are considered force majeure (Articles 1244 and 1245 of the Indonesian Civil Code).

11.2 During force majeure the obligations of the affected party are suspended and that party is not held responsible for the delay. The affected party notifies the other party within 7 days of learning of the situation.

11.3 If force majeure lasts longer than 60 days, each party may terminate the relevant Service. In this case the refund is made under Article 4.6 according to the stage at the time of termination.

Article 12 – Governing Law, Language and Dispute Resolution

12.1 Governing law: This agreement is subject to the law of the Republic of Indonesia.

12.2 Language: This agreement has been drawn up in Indonesian and Turkish. Under Article 26 of Presidential Regulation No. 63/2019, the parties accept that in case of an interpretive difference between the two texts, the Indonesian text will prevail.

12.3 Amicable resolution: The parties first try to resolve disputes through negotiation. The Member submits their complaint in writing to [email protected]; Balivizem responds within 14 days. If the dispute cannot be resolved within 30 days of the date of the complaint, the parties may resort to the following route.

12.4 Competent court: The Denpasar District Court (Pengadilan Negeri Denpasar) has jurisdiction in disputes.

12.5 Consumer rights reserved: This article does not remove the Member's right to apply to the Consumer Dispute Resolution Agency (BPSK) under Law No. 8/1999.

Article 13 – Final Provisions and Electronic Consent

13.1 Electronic agreement: This agreement is concluded electronically under Article 18 of UU ITE and Government Regulations No. 71/2019 and No. 80/2019 and has the same legal validity as an agreement signed in wet ink. Balivizem records the date, time, IP address and version number of the acceptance. These records constitute evidence in disputes.

13.2 Amendments: Balivizem may update this agreement. Amendments are announced by e-mail and Platform notification at least 14 days before they enter into force and are submitted for the Member's renewed acceptance. If the Member does not accept the new version, they may end their membership under Article 10.1. Ongoing Applications remain subject to the version in force at the date of purchase.

13.3 Notices: Notices between the parties are made to the e-mail address registered by the Member on the Platform and to Balivizem's e-mail address in Article 1.1. A notice is deemed made on the day the e-mail is sent.

13.4 Assignment: The Member may not assign the rights and obligations arising from this agreement without Balivizem's written approval. In case of a merger or transfer of the company, Balivizem may assign the agreement by notifying the Member.

13.5 Severability: If any provision of this agreement is held invalid, the other provisions remain valid and the invalid provision is deemed replaced by the valid provision closest to its purpose.

13.6 Entirety: This agreement, together with the Privacy Policy, the Service Agreement and the Cancellation and Refund Terms, constitutes the entire agreement between the parties. In case of conflict, the Service Agreement applies for the relevant purchase.

13.7 Acceptance: By ticking the consent box on the registration form, the Member declares that they have read, understood and accepted the Balivizem Membership Agreement (Version 1.0). This agreement enters into force at the moment the Member ticks the box and completes registration and continues for an indefinite period.