Service Agreement

BALIVIZEM MASTER SERVICE AGREEMENT

Perjanjian Induk Layanan – Master Service Agreement

Agreement No ..............................................

• Version 2.0 (revision for compliance with Indonesian legislation)
• Place of Signing Denpasar, Bali – Indonesia

Effective Date ...... / ...... / 20......

This Master Service Agreement (the "Agreement") has been drawn up and signed by the parties whose details are set out below, of their own free will, pursuant to Articles 1320 and 1338 of the Civil Code of the Republic of Indonesia (Kitab Undang-Undang Hukum Perdata – "KUHPerdata").

PARTY 1 – SERVICE PROVIDER

Company Name PT BALIVIZEM BALIKEYS GROUP (Perseroan Terbatas – Penanaman Modal Asing / PT PMA)

• Brand Name BALIVIZEM
• Tax Number (NPWP) 1000000008553076

NIB 0403260107415

AHU Incorporation Approval AHU-0018660.AH.01.01.Tahun 2026 (04.03.2026)

Deed of Establishment Deed No. 04 dated 04.03.2026 – Notary Pande Putu Doron Swardika, S.H., M.Kn.

• Address Jalan Gunung Soputan No. 1A, Desa/Kelurahan Pemecutan Kelod
• Kecamatan Denpasar Barat, Kota Denpasar, Bali 80119, Indonesia

Telephone / WhatsApp WhatsApp Global: +62 851-9053-8501 / WhatsApp TR: +90 850 346 81 13

Email / Web [email protected] / www.balivizem.com

Representative Hakan Dur – Director (Direktur); authorized to represent the company under the company's articles of association.

In this Agreement, it is hereinafter referred to simply as "BALIVIZEM".

PARTY 2 – CLIENT

Full Name / Company Name ..............................................

• Passport / ID No and
• Validity

..............................................

Nationality / Date of Birth ..............................................

Tax Number (NPWP) – if any

..............................................

Address in Indonesia ..............................................

Address in Country of Residence ..............................................

Telephone / WhatsApp ..............................................

Email ..............................................

Representative and Power of Attorney (if a legal entity)

..............................................

In this Agreement, it is hereinafter referred to as the "Client". BALIVIZEM and the Client are referred to individually as a "Party" and together as the "Parties".

The Parties declare that they have signed this Agreement of their own free will, that they have read, understood and accepted all of its provisions and annexes; and the Client further declares that, before signing, they were given the opportunity to obtain independent legal, financial and tax advice.

SUMMARY OF IMPORTANT PROVISIONS FOR THE CLIENT

This summary has been prepared so that the Client is clearly informed of the key terms of the agreement. Details are in the relevant articles.

1. There is no guarantee of results. Decisions on visas, KITAS, company incorporation, licenses, bank accounts and the like are made solely by the competent authorities (Art. 4, 5).

2. Fees are in Rupiah (IDR) and exclude PPN (VAT). Government fees and third-party costs are paid separately (Art. 6).

3. Commission: 5% of the Transaction Value on real estate sales, 8% of the total rent on lease / leasehold transactions; a 10% advisory success fee on business, share, company and franchise transactions. If the Client so chooses, in real estate transactions an additional Turkish Interpreter, Site Viewing and Transaction Management Service fee equal to 2% of the Transaction Value (Art. 7.2A).

4. Prohibition on circumventing BALIVIZEM: for introduced parties and portfolios, from the introduction

24 months (Art. 7.8 – 7.10).

5. Refund: a staged refund applies according to work stages; government fees already paid are not refunded (Art. 13).

6. Sponsorship: when BALIVIZEM acts as sponsor, the Client is obliged to comply with immigration legislation and to bear the costs arising from the sponsorship; in case of breach the sponsorship may be withdrawn (Art. 5.4, Annex-8).

7. Limitation of liability: BALIVIZEM's liability, except in cases of intent and gross negligence, is limited to the service fee paid for the relevant service (Art. 12).

8. Disputes: the Denpasar District Court (Pengadilan Negeri Denpasar) has jurisdiction; the Indonesian text prevails (Art. 19, 20).

Client Initials: ....................

ARTICLE 1 – PURPOSE

The purpose of this Agreement is to regulate the scope of the company incorporation, investment, real estate, immigration and visa coordination, accounting and tax coordination, commercial licensing, business development and other professional consultancy services provided by BALIVIZEM to natural persons and legal entities in the Republic of Indonesia, the rights and obligations of the Parties, the principles of pricing, the limits of liability and the legal relationship between the Parties.

This Agreement is a framework (induk) agreement. Each specific service purchased by the Client is determined by the Service Order Form, a sample of which is in Annex-10.

ARTICLE 2 – DEFINITIONS AND INTERPRETATION

In this Agreement and its annexes, unless expressly stated otherwise, the following terms have the meanings set opposite them.

Term Meaning

BALIVIZEM PT BALIVIZEM BALIKEYS GROUP.

Client A natural person or legal entity purchasing services from BALIVIZEM.

Service The consultancy, coordination, organization, process management, information and intermediation services listed in Article 5 and Annex-1.

Service Order Form The form in the Annex-10 format, or BALIVIZEM's written/electronic quotation or proforma invoice. It is deemed accepted by the Client's written or electronic approval or by making payment Term Meaning; it determines the purchased service, the fee, the payment plan and the estimated timelines.

Official Authority The Immigration Authority (Direktorat Jenderal Imigrasi and Kantor Imigrasi), the Ministry of Investment/BKPM and the OSS-RBA system, the Directorate General of Taxes (DJP), the Ministry of Law, the Ministry of Manpower, the Ministry of Tourism, the National Land Agency (BPN), local governments, courts and all other public institutions and officials.

Third Party Persons and entities other than BALIVIZEM and the Client, including notaries, PPAT (land deed officials), lawyers (advokat), accountants, tax consultants (konsultan pajak), banks, insurance companies, interpreters, architects, engineers, contractors and software companies.

Portfolio Any property, land, villa, hotel, business, company, share, franchise or other investment opportunity introduced to the Client by BALIVIZEM by any means, together with their owners, sellers and representatives.

Introduction The disclosure by BALIVIZEM to the Client, by physical, written or electronic means (including WhatsApp, e-mail, catalog, video call, site viewing), of the identity, location or contact details of a Portfolio or counterparty.

Binding Agreement Any agreement giving rise to an obligation, such as a sale, lease, leasehold, sale promise (PPJB), preliminary protocol, letter of intent with deposit, reservation, share transfer, business transfer, franchise or partnership agreement; or the payment of a deposit, security deposit or first installment.

Transaction Value The total economic value of the Binding Agreement (nilai transaksi), as defined in Article 7.5.

Sponsorship BALIVIZEM's appearing as guarantor (penjamin) in a foreigner's visa or residence permit application under Immigration Law No. 6/2011 (UU Keimigrasian).

Business Day Days other than weekends and

national/local official holidays in Indonesia (including Nyepi in Bali).

Interpretation rules: Headings are for convenience only. The words "including" and "for example" are not limiting. Singular terms include the plural and plural terms include the singular. The written-form requirement is also satisfied by the electronic correspondence listed in Article 18.

ARTICLE 3 – SUBJECT OF THE AGREEMENT AND SERVICE ORDER

3.1 This Agreement regulates the scope and limits of the services, the principles of pricing and payment, and the procedures for confidentiality, liability and dispute resolution. BALIVIZEM may provide the following services:

• PT PMA company incorporation, company structuring, KBLI consultancy, NIB / NPWP / OSS procedures

• Virtual Office (legal address) services

• Investor, Work, Family, Retirement and other KITAS types; tourist, business and multiple-entry visas; extension, sponsor change, ERP/EPO procedures

• • Accounting, tax, BPJS and commercial license coordination
• • Bank account opening coordination

• Real estate brokerage and consultancy, investment and business acquisition consultancy, franchise consultancy

• Due diligence coordination, local business partner referral, Official Authority coordination, operations and business development consultancy

3.2 BALIVIZEM is obliged to provide only the service expressly stated in the Service Order Form. Services not included in the form are out of scope and are provided only on a separate fee basis under a separate written quotation.

3.3 In the event of a conflict between the Service Order Form and this Agreement, the Service Order Form prevails as to the content, fee, payment plan and duration of the service, and this Agreement prevails in all other respects.

3.4 The Client's requests for changes of scope are made in writing. BALIVIZEM notifies the additional fee and time impact of the change in writing; the change is not implemented unless the Client approves it.

ARTICLE 4 – NATURE OF THE SERVICE

4.1 The services provided by BALIVIZEM are of the nature of consultancy, coordination, organization, information sharing, document preparation coordination, process and project management, guidance, administrative support and the intermediation within the scope of Article 7.

4.2 BALIVIZEM is not a lawyer (advokat) within the meaning of Advocates Law No. 18/2003, does not give legal opinions and does not represent clients in court. BALIVIZEM is also not a notary, PPAT, accounting firm, tax consultant (konsultan pajak), bank, financial institution, investment fund, portfolio management company or Official Authority. Work of this nature is, where necessary, carried out by competent Third Parties.

4.3 BALIVIZEM has no authority to make decisions on behalf of any Official Authority and cannot guarantee the decisions of Official Authorities, banks or Third Parties. The discretionary powers of the official authorities are reserved.

4.4 BALIVIZEM's obligations are of the nature of a duty of care (inspanningsverbintenis) as recognized in Indonesian civil law; unless expressly stated otherwise in the Service Order Form, they do not include a commitment to a result (resultaatsverbintenis).

4.5 Oral estimates by BALIVIZEM's personnel or representatives regarding timelines, likelihood of approval, returns or costs are for information purposes and are not binding. Only matters confirmed in writing by BALIVIZEM's authorized representative are binding.

4.6 This article does not remove BALIVIZEM's liability arising from its own fault within the limits set out in Article 12.

ARTICLE 5 – SCOPE OF SERVICES

5.1 General Provision

BALIVIZEM provides services to persons who wish to invest in Indonesia, establish a company, obtain residence and work permits, conduct commercial activity, or acquire or rent real estate. The services are limited to the Service Order Form.

BALIVIZEM may provide its services through its own personnel or through Third Parties. BALIVIZEM exercises reasonable care in selecting Third Parties; it is not responsible for the independent professional acts and faults of Third Parties unless BALIVIZEM was grossly negligent in the selection.

5.2 Company Incorporation Services

Depending on the package purchased: analysis of the field of activity and investment model, company structure and capital planning, determination of KBLI codes, company name check, notary coordination, coordination of the preparation of the articles of association, NIB, NPWP and OSS registrations, coordination of the required license applications and delivery of company documents.

The Client fulfills by themselves the minimum investment and capital requirements stipulated in the investment legislation in force for a PT PMA, the investment activity reports (LKPM) and other company obligations, unless these services are purchased separately.

Nominee prohibition: Under Article 33 of Investment Law No. 25/2007, agreements providing for share ownership in the name and on behalf of another person (nominee) are void by law. BALIVIZEM does not act as intermediary for such structures; the Client agrees not to make requests in this direction.

Decisions on company incorporation are made by the competent Official Authorities. BALIVIZEM is not responsible for rejections or delays not attributable to BALIVIZEM.

5.3 Virtual Office

Within the scope of the service, the following may be provided: a legal company address and the right to use the address, coordination of document and mail delivery, mail notifications, coordination of address renewal and support for address registration with Official Authorities. The service is valid only for the paid subscription period. The address may be used only for lawful activities. The Client's obligations and BALIVIZEM's rights when the subscription ends or is not renewed are regulated in Annex-8.

5.4 Visa, Immigration and Sponsorship

BALIVIZEM may provide consultancy and coordination in Investor, Work, Family, Retirement and Digital Nomad KITAS, tourist, business and multiple-entry visas, the D12 pre-investment visa, the Golden Visa, extensions, sponsor changes, ERP/EPO procedures, document checks and application follow-up.

BALIVIZEM gives no guarantee of approval or timing for any visa, KITAS or residence permit. The evaluation of applications is at the discretion of the Immigration Authority.

Sponsorship: Where BALIVIZEM is the sponsor (penjamin), under Immigration Law No. 6/2011 BALIVIZEM may be held liable to the Official Authorities for the foreigner's presence and activities during the period of residence. For this reason, the Client agrees to comply with the sponsorship obligations in Annex-8 and to bear all costs, penalties and deportation expenses imposed on BALIVIZEM because of the sponsorship. BALIVIZEM has the right, in the cases specified in Annex-8, to withdraw the sponsorship and to apply to the Official Authorities for cancellation of the permit.

5.5 Accounting and Tax Coordination

Depending on the package purchased: referral to an accountant, coordination of monthly accounting and tax filing processes, forwarding of financial reports, follow-up of company compliance processes and official notifications.

BALIVIZEM's role within this scope is limited to coordination, referral, process follow-up and communication support. The preparation and filing of tax returns, the keeping of accounting records, technical tax calculations and other professional work are the responsibility of the relevant licensed accountant or tax consultant. The correct and timely payment of taxes is the obligation of the Client (or the Client's

company).

5.6 Bank Account Opening Coordination

On request: advice on choosing a suitable bank, document checks, appointment organization, coordination with the bank and application follow-up. The opening of a bank account is subject to the bank's own internal procedures;

BALIVIZEM does not guarantee that an account will be opened.

5.7 License and Permit Coordination

On request, coordination may be provided in commercial, tourism, restaurant, spa, construction (PBG), municipal and sector-specific license and permit processes. The granting of licenses depends on the decision of the competent authorities.

5.8 Business Development Consultancy

Business model development, market and competitor research, location analysis, operations planning, cost analysis, referral of business partners and suppliers, franchise and brand development consultancy. These services are advisory in nature and do not include any guarantee of commercial success.

5.9 Real Estate and Investment Consultancy

BALIVIZEM may provide research into and presentation of investment opportunities for villas, hotels, resorts, guest houses, hostels, apartments, commercial buildings, warehouses, land, beach clubs, restaurants, cafés, spas, business transfers, share transfers, franchises and commercial partnerships, investment analyses, feasibility studies, site viewings, communication with the seller, price negotiation and due diligence, and coordination of notary/PPAT, contract and transfer processes.

BALIVIZEM provides real estate brokerage services under KBLI 68200 and in accordance with the regulations in force of the Ministry of Trade concerning real estate brokerage companies (P4).

Property acquisition by foreigners: The Client is aware that, under Basic Agrarian/Land Law No. 5/1960 (UUPA), foreigners cannot acquire Hak Milik (freehold ownership); that foreigners can acquire only rights permitted by the legislation, such as Hak Pakai, rent/leasehold, or HGB through a PT PMA; and that nominee agreements aimed at securing ownership in a foreigner's name are void. BALIVIZEM does not act as intermediary for such agreements.

Legal confirmation of the title (certificate), zoning and area plan (zoning/PKKPR), building permit (PBG), certificate of building worthiness (SLF) and rights in rem is carried out by a notary, PPAT or lawyer. The Client is advised to have independent legal due diligence carried out.

BALIVIZEM does not guarantee that any investment will appreciate in value or generate income or profit. The investment decision belongs entirely to the Client.

ARTICLE 6 – PRICING AND PAYMENT TERMS

6.1 General Provision

The Client agrees to pay the fee stated in the Service Order Form or in this Agreement in return for the services. The service fee may be determined as a fixed service fee, a monthly consultancy fee, a subscription fee, a commission/success fee and additional service fees. Each service package is priced separately.

6.2 Currency

Under Currency Law No. 7/2011 and Bank Indonesia regulations, transactions taking place in Indonesia are priced and paid in Rupiah (IDR). Payment in foreign currency is accepted only in cross-border transactions permitted by the legislation (for example a transfer made from abroad). In that case, the net IDR amount credited to BALIVIZEM's account is the basis; any shortfall caused by exchange-rate differences and bank deductions is made up by the Client. Foreign currency equivalents in quotations or correspondence are for information purposes only.

6.3 Taxes and Stamp Duty

All fees, unless otherwise agreed in writing, exclude Value Added Tax (PPN); PPN is added separately to the invoice at the rate and base in the tax legislation in force.

If the Client is legally obliged to withhold income tax (including PPh 23), the Client forwards the withholding certificate (bukti potong) to BALIVIZEM no later than the end of the month following the month in which the withholding was made. If the document is not forwarded in time, the withheld amount is paid by the Client to BALIVIZEM in cash.

Stamp duty (Bea Meterai) relating to this Agreement and its annexes, and taxes and fees relating to the Client's own transactions, are borne by the Client.

6.4 Government Fees and Third-Party Costs

The service fee does not include government and immigration fees (PNBP), notary and PPAT fees, translation and apostille, courier, bank charges, accountant and law firm fees, court costs, travel, accommodation and transport expenses, site viewing expenses, and urgent and express processing fees. BALIVIZEM may request advances for these items; it passes on to the Client, against receipts or documents, payments it makes on the Client's behalf.

6.5 Advance Payment and Commencement of the Service

BALIVIZEM may request the full fee, or the portion stated in the Service Order Form, as an advance payment before starting the service. The service is not started without payment; the estimated timelines begin to run from the date of payment and of delivery of complete documents.

6.6 Payment Methods

Payments may be made by transfer/SWIFT to the company bank account registered in the name of BALIVIZEM, QRIS, credit card or online payment systems (transaction commissions are borne by the Client), or in cash against a receipt. Payments exceeding the limit stated in the Service Order Form are made through the bank.

Payments made to any personal account or to personnel other than BALIVIZEM's company account are not deemed made to BALIVIZEM unless BALIVIZEM approves in writing. Bank charges (OUR) are borne by the Client.

6.7 Invoice and Objection

If the Client does not make a reasoned written objection within 7 (seven) days of notification of the invoice, the invoice becomes final.

The part not objected to is paid when due.

6.8 Default and Delay

The Client falls into default upon expiry of the due date without any further notice of default (somasi) being required (KUHPerdata Art.

1238). A late fee of 1% (one percent) per month applies to amounts not paid when due, until the date of payment;

reasonable collection and attorney's fees are borne by the Client.

In case of payment delay, BALIVIZEM may suspend the service, put applications on hold, withhold deliveries and documents until payment is made (except identity and passport documents issued by Official Authorities), withdraw the sponsorship in accordance with Annex-8, terminate the Agreement and resort to legal collection remedies.

6.9 Set-off

BALIVIZEM may set off its due receivables from the Client against advances, security deposits or refund amounts it holds on the Client's behalf.

ARTICLE 7 – COMMISSION AND SUCCESS FEE

7.1 Scope

Where a Binding Agreement is concluded in relation to a Portfolio that has been Introduced, referred, presented or negotiated by BALIVIZEM, BALIVIZEM is entitled to the following fees.

7.2 Real Estate Brokerage Commission

Transaction Type Commission

Sale of land and/or buildings, transfer of ownership or of a right in rem (including Hak Milik, Hak Pakai, HGB)

5% of the Transaction Value

Lease, leasehold (including new lease, transfer or extension) 8% of the total rent These rates are within the maximum limits set in the Ministry of Trade's regulations on real estate brokerage. The Parties may agree a lower rate in the Service Order Form. If the limits in the legislation change, unless otherwise agreed in writing, the new maximum rate applies; in no case is the maximum limit in force exceeded.

7.2A Turkish Interpreter, Site Viewing Organization and Transaction Management Service In real estate transactions, separately from and independently of the brokerage service in Article 7.2, BALIVIZEM provides the following Transaction Management Service if the Client selects it in the Service Order Form:

• Turkish-speaking local interpreter support: Indonesian–Turkish oral interpretation in all meetings, negotiations and signing meetings with the owner, seller, notary, PPAT, banjar and local officials;

• Site viewing organization: planning the viewing schedule, making appointments, accompanying the Client and providing on-site Turkish briefing at the viewings;

• Collection of the title (certificate), zoning and area plan (PKKPR/zoning), PBG/SLF and documents on the owner's power of disposal, and delivery of a due diligence checklist report;

• Coordination of the draft contract with the notary/PPAT and presentation of its Turkish summary to the Client;

• Coordination of the payment schedule and payments (through a notary escrow account if necessary);

• Handover (serah terima) inspection of the property and preparation of the handover record;

• After handover, coordination of the transfer of electricity (PLN), water (PDAM) and internet subscriptions, property tax (PBB) and local (banjar) notifications;

• Process management as the Client's single point of contact throughout the transaction.

Fee: The fee for the Transaction Management Service is 2% of the Transaction Value (excluding PPN) and is invoiced separately from the brokerage commission. The Parties agree that this fee is not part of the brokerage commission in Article 7.2, and that it is the consideration for a separate service that differs from brokerage and is actually performed.

Optional nature: The Client is free to take this service. Not selecting the service does not affect the provision or the terms of the brokerage service.

Payment: 50% of the fee is paid upon signing of the Binding Agreement or delivery of the due diligence report (whichever occurs first), and the remaining 50% upon signing of the handover record or signing of the contract before the notary/PPAT (whichever occurs first). If the transaction ends under the exception in Article 7.4, only the fee for the stages delivered up to that date is paid.

Within this service BALIVIZEM does not give legal opinions (Article 4.2); the legal confirmation of documents is carried out by a notary, PPAT or lawyer.

7.3 Advisory Success Fee

In business transfers, share transfers, company acquisitions, franchises, commercial partnerships and the finding of investors/partners, BALIVIZEM is entitled to an advisory success fee of 10% of the Transaction Value.

If the transaction includes a real estate element (sale or lease of land/buildings), the rates in Article 7.2 apply to that element and 10% to the remainder. If no distinction is made in the transaction contract, unless otherwise stated in the Service Order Form, 50% of the total value is deemed the real estate element.

7.4 Moment of Entitlement

The commission/success fee arises at the moment of the signing of the Binding Agreement or the making of the first payment (including deposit, security deposit, reservation fee), whichever occurs first.

However, if the Binding Agreement ends without performance for a reason not attributable to the Client (withdrawal of the counterparty, rejection by an Official Authority, a serious legal defect in the property that emerges later) and the Client recovers the amounts paid, no commission arises; if it has been paid, it is refunded within 14 (fourteen) Business Days, less BALIVIZEM's documented expenses. If the Client withdraws of their own will or is at fault, the commission is payable.

7.5 Transaction Value

The Transaction Value is the total economic value of the transaction, including the sale price, the total rent for the entire lease or leasehold term (including extension options exercised), the business and share transfer price (including assumed debts), the franchise fee, the option fee, additional protocols, the total of installments and amounts increased later. Deposits and security deposits offset against the principal price are not added separately. Taxes relating to the transaction (BPHTB, final PPh, etc.)

are not included in the Transaction Value.

7.6 Payment

The commission/success fee is paid within 3 (three) Business Days of entitlement. In installment transactions the Parties may set a written payment plan in the Service Order Form; otherwise, the whole is paid when due. BALIVIZEM issues an invoice in accordance with tax legislation. The Client may instruct that the commission be paid directly to BALIVIZEM out of the payment to be made to the counterparty.

7.7 Fee from the Counterparty

BALIVIZEM may also charge a fee from the counterparty (seller, owner) for the same transaction. The Client knowingly accepts this; unless otherwise stated in the Service Order Form, this does not reduce the Client's payment obligation.

7.8 Previously Known Portfolio

If the Client claims to have known an Introduced Portfolio beforehand, the Client notifies this in writing, together with supporting documents, within 48 (forty-eight) hours of the Introduction. If no notification is made in time, the Introduction is deemed to have been made by BALIVIZEM. Introductions are recorded in the Portfolio Introduction Record in Annex-6 or in electronic correspondence.

7.9 Prohibition on Circumventing BALIVIZEM and Protection Period

For 24 (twenty-four) months from the Introduction, the Client may not, directly or indirectly, transact with the Introduced Portfolio, seller, owner, investor, real estate agent, company owner or business partner by circumventing BALIVIZEM.

This prohibition also covers transactions made through the Client's spouse, parents, children, siblings and other relatives, partners, companies in which the Client is a partner or which the Client controls, affiliated companies, employees, agents, representatives and other persons acting for the Client's benefit.

Contractual penalty: In case of breach of this prohibition, the Client pays the fee calculated under Article 7.2 / 7.3 as if the transaction had been made through BALIVIZEM, the late fee in Article 6.8 on that amount, and reasonable collection costs (KUHPerdata Art. 1304 et seq.). The Parties agree that this amount is a reasonable, pre-determined estimate of the service fee BALIVIZEM has lost.

7.10 Notification Obligation

The Client notifies BALIVIZEM of every Binding Agreement made in relation to a Portfolio within 3 (three) Business Days of the signing date and, on request, provides a copy showing the price. If no notification is made or no copy is provided, until the Client proves otherwise, the last asking price of the Portfolio notified to BALIVIZEM is taken as the Transaction Value.

7.11 No Guarantee of Returns

Rental yield, occupancy rate, appreciation, business profit, ROI, number of customers and income level are in no way guaranteed. The investment decision belongs entirely to the Client.

ARTICLE 8 – OBLIGATIONS OF THE CLIENT

8.1 Accurate information: The Client undertakes that all information, documents and statements provided are accurate, complete, current and genuine. Legal, administrative, financial and criminal liability arising from false, incomplete or misleading information belongs to the Client.

8.2 Delivery of documents: The Client delivers the requested documents completely and on time, with translation and apostille procedures completed where required. BALIVIZEM is not responsible for delays arising from late or incomplete delivery.

8.3 Official applications: The Client performs requests for additional documents and explanations, interviews, biometric (fingerprint, photograph) and identity verification procedures on time.

8.4 Power of attorney and account access: The Client grants the power of attorney (surat kuasa) necessary for the procedures;

BALIVIZEM acts only within the limits of the power of attorney. If the Client shares OSS, Coretax, e-mail or similar account details, BALIVIZEM uses them only for the purpose of the service; changing the passwords at the end of the service is the Client's responsibility.

8.5 Payment: The Client pays all fees, commissions, charges and expenses on time.

8.6 Compliance with legislation: The Client acts in accordance with Indonesia's immigration, tax, investment, labor and all other legislation; in particular, does not engage in activities that the type of permit held does not allow.

8.7 Money laundering and unlawful activities: The Client will not use BALIVIZEM's services for money laundering, financing of terrorism, tax evasion, forged documents, identity forgery, fraud, bribery, corruption or transactions violating international sanctions. The Client accepts that, under Anti-Money Laundering Law No. 8/2010 and related legislation, BALIVIZEM may carry out know-your-customer (KYC) procedures and, where necessary, may report to the Financial Intelligence Unit (PPATK) (Annex-3).

8.8 Contact details: The Client notifies any change in contact details in writing within 5 (five) Business Days; otherwise, notices sent to the old details are valid.

8.9 Respectful communication: The Client will not engage in conduct containing insults, threats, harassment or pressure towards BALIVIZEM personnel and business partners. Such conduct is considered a material breach of the Agreement.

8.10 Confidentiality and non-circumvention: The Client complies with the provisions of Articles 7, 11 and Annex-7.

ARTICLE 9 – RIGHTS AND OBLIGATIONS OF BALIVIZEM

9.1 BALIVIZEM performs the purchased service in accordance with professional care and the rules of honesty.

9.2 BALIVIZEM informs the Client about the process at reasonable intervals; however, it has no control over the acts of Official Authorities and Third Parties.

9.3 BALIVIZEM may, where it deems necessary, work with accountants, lawyers, notaries, interpreters, banks, real estate advisors and technical experts, and has professional discretion in selecting the most suitable methods and business partners for carrying out the service.

9.4 Right to refuse service: BALIVIZEM may refuse to provide service in cases of suspicion of unlawful activity, forged documents, inability to verify identity, presence on sanctions lists, violation of ethical rules or situations that may damage the company's reputation.

9.5 Retention and return of documents: BALIVIZEM receives original documents delivered to it (including passports) against a record, retains them only for the duration of the service and returns them at the end of the work. If the Client does not collect the documents within 60 (sixty) days of the notice of receipt, BALIVIZEM may send the documents by courier to the notified address at the Client's expense; after this period, it is not liable for losses arising from the retention of the documents unless it was grossly negligent.

ARTICLE 10 – SUSPENSION OF THE SERVICE, TERMINATION AND TERM

10.1 Suspension: BALIVIZEM may suspend the service, by giving written notice to the Client, in cases of missing documents, false information, payment delay, review by an Official Authority, legal suspicion, the Client's failure to cooperate, the Client's conduct in breach of the Agreement or force majeure. The suspension period is added to the estimated timelines.

10.2 BALIVIZEM's right of immediate termination: BALIVIZEM may terminate the Agreement immediately by written notice in cases of submission of forged documents, activity constituting a crime or suspicion of money laundering, fraud, material breach of the Agreement, failure to pay within 14 (fourteen)

days despite a written warning, non-payment of the commission or circumvention of BALIVIZEM. In that case BALIVIZEM's accrued fee and receivable rights are reserved.

10.3 The Client's right of termination: The Client may terminate the Agreement or a Service Order Form by 7 (seven) days' prior written notice. In case of termination, the financial consequences are determined according to Article 13. In case of BALIVIZEM's material breach, the Client requests that the breach be remedied, giving a period of 14 (fourteen) days; if the breach is not remedied, the Client may terminate the Agreement immediately.

10.4 KUHPerdata Art. 1266: The Parties agree that a court decision is not required for the termination of this Agreement under this article, and waive the application of the provision of KUHPerdata Art. 1266 requiring a court decision.

10.5 Surviving provisions: The expiry of the Agreement does not remove accrued payment obligations, commissions and success fees, the protection period, or the provisions on confidentiality, intellectual property, indemnification, sponsorship costs and disputes.

10.6 Term: This Agreement is of indefinite term. Where there is no Service Order Form in force, each Party may end the Agreement by

30 (thirty) days' prior written notice.

ARTICLE 11 – CONFIDENTIALITY

11.1 The Client may not share with third parties, and may use only for the purpose of the service, the quotations, contracts, business models, investment analyses, reports, property and owner information, business partners, seller and contact details and other information in the nature of trade secrets shared by BALIVIZEM (including those within the scope of Trade Secrets Law No. 30/2000).

11.2 BALIVIZEM also keeps the Client's personal and commercial information confidential and uses it only for the provision of the service and for legal obligations.

11.3 Publicly available information, information whose disclosure is mandatory upon a legal or official request, and disclosures to professional advisors under a duty of confidentiality are exceptions to this obligation.

11.4 The confidentiality obligation continues for 5 (five) years after the expiry of the Agreement. Details are in Annex-7.

ARTICLE 12 – LIMITATION OF LIABILITY

12.1 BALIVIZEM is liable only for direct damages that it directly causes through its own fault and that were foreseeable at the time of the Agreement (KUHPerdata Art. 1247–1248).

12.2 Indirect damages, loss of profit and income, loss of opportunity, loss of reputation and loss of value of the investment are, to the extent permitted by law, outside the scope of liability.

12.3 BALIVIZEM's total liability in respect of any service is limited to the service fee actually paid by the Client to BALIVIZEM for that service (excluding government fees and Third Party payments).

12.4 These limitations do not apply to BALIVIZEM's intent or gross negligence, or to cases which by law cannot be limited.

12.5 BALIVIZEM is not responsible for the decisions of Official Authorities, the independent acts of Third Parties, changes in legislation, and consequences arising from the Client's information, documents or conduct.

12.6 Right of correction: In case of an error attributable to BALIVIZEM, BALIVIZEM has the right first to correct or re-perform the service free of charge; if this is not possible, the relevant service fee is refunded in accordance with Article

13.

12.7 Notice: The Client notifies BALIVIZEM in writing within 30 (thirty) days of learning of the event which they consider to have caused damage. BALIVIZEM is not liable for damages increased due to late notice.

ARTICLE 13 – REFUND POLICY

13.1 In line with Consumer Protection Law No. 8/1999, this refund policy is based on the service fee being earned in proportion to the work done. Unless a different stage plan is set in the Service Order Form, the following stages apply:

Stage Service fee earned (cumulative)

1. Preliminary consultation and document review completed 30%

2. Documents and application file prepared 60%

3. Official application / procedure made 90%

4. Result or document delivered 100%

Situation Refund

Client withdraws before work begins 90% of the service fee (10% administrative cost deducted)

Client withdraws after work has begun, or the Agreement is terminated due to the Client's fault The remainder after deducting from the amount paid the fee for the completed stages and the expenses incurred Rejection by an Official Authority (no fault of BALIVIZEM) The completed stages are earned; the remainder is refunded If the rejection or failure is due to BALIVIZEM's fault, at the Client's choice, free re-application or refund of the entire service fee and of fees wasted because of the fault Subscription services (Virtual Office, monthly accounting, etc.)

• The fee for the month used and the month of notice is not refunded
• the remaining full months are refunded

Government fees already paid and Third Party payments Not refunded; amounts that can be recovered from the relevant authority are passed on to the Client Commission and success fee Article 7.4 applies Transaction Management Service (2%) The stages delivered are earned (Article 7.2A)

13.2 Refunds are made within 14 (fourteen) Business Days of the refund request and the necessary information reaching BALIVIZEM, if possible by the method by which the payment was made; transfer costs are deducted from the refund amount. Article 6.9 (set-off) is reserved.

ARTICLE 14 – INTELLECTUAL PROPERTY

14.1 All rights in reports, analyses, feasibility studies, presentations, templates, catalogs, software, photographs and videos prepared by BALIVIZEM, and in the BALIVIZEM name and logo, belong to BALIVIZEM under Copyright Law No. 28/2014 and related legislation.

14.2 The Client may use the works delivered to them only for their own internal purposes; may not copy, publish, sell or make them available for commercial use by third parties.

14.3 BALIVIZEM may use the Client's name or comments for reference or promotional purposes only with the Client's written approval.

ARTICLE 15 – PROTECTION OF PERSONAL DATA

BALIVIZEM processes the Client's personal data as data controller (pengendali data pribadi) in accordance with Personal Data Protection Law No. 27/2022 (UU PDP) and related legislation. The purposes of processing, legal bases, transfer, retention and the Client's rights are regulated in Annex-9.

ARTICLE 16 – FORCE MAJEURE

16.1 Events that arise beyond the Parties' control, are unforeseeable and cannot be prevented despite reasonable measures constitute force majeure (KUHPerdata Art. 1244–1245). These include, but are not limited to, earthquakes, floods, fires, volcanic activity, tsunamis and other natural disasters, epidemics and pandemics, war, terrorism, riots, strikes, widespread electricity, internet or banking system outages, collapse of Official Authority systems, extraordinary government measures and changes in legislation that directly prevent performance of the service.

16.2 The Party affected by force majeure notifies the other Party in writing within 7 (seven) days of learning of the situation. During force majeure the affected obligations are suspended and the timelines are extended.

16.3 Force majeure does not remove the Client's payment debts relating to services that arose or were actually provided before the force majeure.

16.4 If force majeure lasts longer than 90 (ninety) days, each Party may terminate the affected Service Order Form by written notice; in that case Article 13 applies.

ARTICLE 17 – INDEMNIFICATION

17.1 The Client covers the reasonable and documentable damages, administrative fines, deportation and repatriation costs, legal expenses, attorney's fees and court costs suffered by BALIVIZEM as a result of the Client's providing false information, submitting forged documents, acting contrary to legislation, violating the rights of third parties, acting in breach of this Agreement or violating the sponsorship obligations.

17.2 Claims directed at BALIVIZEM due to third-party or Official Authority demands arising from the Client's fault are also within the scope of this article. When BALIVIZEM learns of such a claim, it informs the Client within a reasonable time.

ARTICLE 18 – NOTICES, COMMUNICATIONS AND ELECTRONIC EVIDENCE

18.1 Notices between the Parties may be made to the e-mail address or WhatsApp number stated in the Agreement, or by written warning, courier or registered mail. Termination and warning (somasi) notices may also be validly made by these means.

18.2 Notices made by e-mail and WhatsApp are deemed served on the same day if sent by 17.00 (WITA) on a Business Day, and otherwise on the following Business Day; except where an automatic error message of non-delivery is received.

18.3 The Parties notify any change in contact details in writing within 5 (five) Business Days; otherwise, notices sent to the old details are valid.

18.4 The Parties accept that, under Article 5 of Electronic Information and Transactions Law No. 11/2008 (UU ITE, as amended), e-mails, WhatsApp correspondence, electronic documents, electronic signatures and electronic payment records are valid evidence. Audio and video recordings are used as evidence only if obtained lawfully and with the knowledge of the person concerned.

ARTICLE 19 – GOVERNING LAW AND DISPUTE RESOLUTION

19.1 This Agreement is governed by and interpreted in accordance with the law of the Republic of Indonesia.

19.2 In case of a dispute, the Parties first seek a solution by negotiating in good faith (musyawarah untuk mufakat).

If the dispute cannot be resolved within 30 (thirty) days of a Party's written request for negotiation, the following provision applies.

19.3 The Denpasar District Court (Pengadilan Negeri Denpasar)

has jurisdiction for the resolution of disputes; the Parties choose the registry of this court as their legal domicile. BALIVIZEM also has the right to apply, for the collection of its receivables, to the courts of the place where the Client's domicile or assets are located (including abroad)

at its option.

19.4 The Parties may, by separate written agreement for a specific dispute, decide to resort to arbitration of the Indonesian National Arbitration Board (BANI) under Arbitration Law No. 30/1999.

ARTICLE 20 – FINAL PROVISIONS

20.1 Language: This Agreement and its annexes have been drawn up in Indonesian and Turkish and signed simultaneously, in accordance with Article 31 of Law No. 24/2009 and Article 26 of Presidential Regulation No. 63/2019. In case of any difference between the two texts, the Indonesian text prevails. The Client declares that they have read and understood the Turkish text.

20.2 Entirety: This Agreement, its annexes and the Service Order Forms replace all previous written and oral agreements on the same subject.

20.3 Amendment: Amendments to the Agreement are valid only with the written (including electronic approval)

consent of the Parties. BALIVIZEM's updating of its general terms does not affect the existing Agreement and Service Order Forms unless the Client accepts in writing.

20.4 Partial invalidity: The invalidity of a provision does not affect the other provisions; in place of the invalid provision, the valid provision closest to the Parties' intention and to the law applies.

20.5 Waiver: Failure to exercise a right, or late exercise, does not mean waiver of that right.

20.6 Assignment: The Client may not assign the rights and obligations arising from the Agreement without BALIVIZEM's written approval. BALIVIZEM may assign its receivables arising from the Agreement to third parties (KUHPerdata Art.

613).

20.7 Stamp duty and copies: The Agreement is signed in 2 (two) original copies, each bearing a meterai of Rp10,000 under Stamp Duty Law No. 10/2020 and having the same legal value.

20.8 Electronic signature: The Agreement may also be signed with an electronic signature in accordance with Article 11 of UU ITE; a copy signed electronically has the same validity as a copy signed in wet ink.

20.9 Priority: In case of conflict between the Master Agreement and its annexes, the Master Agreement prevails; as to service content, fee and duration, the Service Order Form prevails.

20.10 Entry into force: The Agreement enters into force upon the signatures of the Parties.

20.11 Annexes to the Agreement

The following annexes are an integral part of this Agreement:

• • ANNEX-1: Scope of Services and Limits of Services
• • ANNEX-2: Information on Disclaimer of Warranties and Limits of Liability

• ANNEX-3: Know Your Customer (KYC) and Anti-Money Laundering (AML) Declaration Form

• • ANNEX-4: Client Risk Acceptance, Disclosure and Consent Statement
• • ANNEX-5: Service Delivery Terms and Service Level (SLA)

• ANNEX-6: Portfolio Introduction, Commission Undertaking and Portfolio Introduction Record

• ANNEX-7: Confidentiality, Trade Secrets, Non-Circumvention and Non-Solicitation of Personnel Undertaking

• • ANNEX-8: Sponsorship (Penjamin) and Virtual Office Special Terms
• • ANNEX-9: Personal Data Processing Disclosure Notice and Explicit Consent
• • ANNEX-10: Service Order Form

20.12 Signatures

The Parties declare that they have read and understood all the articles of this Agreement and have signed it, accepting it of their own free will.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)
• [ Meterai Rp10.000 ]

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

[ Meterai Rp10.000 ]

Signature: ................................

Date: ..............................

ANNEX-1 – SCOPE OF SERVICES AND LIMITS OF SERVICES

This annex summarizes the content and limits of the services regulated in Article 5. The specific scope is determined by the Service Order Form.

Service Work That May Be Within Scope Matters Not Guaranteed

Company incorporation Business model and activity analysis, company type and capital planning, name search, KBLI selection, notary coordination, NIB/NPWP/OSS procedures, delivery of documents Approval of the incorporation, timing, requests for additional documents Virtual Office Legal address, right to use the address, mail notification, document delivery coordination Acceptance of the address by every authority for every activity Visa and immigration KITAS types, visas, extensions, sponsor change, ERP/EPO, document and application coordination, sponsorship (Annex-8)

• Visa/KITAS approval, application timing
• Immigration Authority decisions

Accounting and tax Referral to an accountant, monthly accounting and tax filing coordination, BPJS, annual report coordination No tax advantage and no tax audit; professional acts of the accountant and tax consultant Bank account Bank selection, document check, appointment, application follow-up Opening of the account, credit, POS, limits Licenses Coordination of tourism, restaurant, spa, hotel/villa, PBG, municipal and sector-specific licenses Granting and duration of the license Business development Business and operations plan, budget, cost, location and competitor analysis, brand and franchise consultancy Commercial success, turnover, profit Real estate and investment Portfolio research, site viewings, price and investment analysis, ROI calculations, negotiation support, due diligence, notary/PPAT and transfer coordination Appreciation, rental yield, occupancy, ROI; all projections are estimates Out-of-Scope Services Unless otherwise agreed in writing, the following are out of scope; for these BALIVIZEM may only refer to competent Third Parties:

• Legal practice, legal opinions, representation in court, litigation and enforcement proceedings

• Tax filing on behalf of the taxpayer, representation in tax audits, independent audit, financial advisory

• • Notarial and PPAT procedures
• • Architecture, engineering and construction contracting work
• • Insurance brokerage, provision of financing or credit

• Guaranteeing the profitability of an investment or assuming commercial risks

ANNEX-2 – INFORMATION ON DISCLAIMER OF WARRANTIES AND LIMITS OF LIABILITY

This annex has been prepared so that Articles 4, 5 and 12 are notified to the Client clearly and comprehensibly. This annex does not remove BALIVIZEM's liability arising from its own fault beyond the limits in Article 12.

1. Matters for Which No Guarantee Is Given

Area Not guaranteed

Company incorporation Certainty of incorporation; issuance of NIB, NPWP and licenses within a specific time Immigration Approval of a visa/KITAS/residence permit; non-rejection; non-cancellation of the permit Bank Account opening, credit, POS, internet banking Accounting and tax Tax advantage or reduction; no tax audit Commercial activity Profit, turnover, finding customers, success of the business Real estate Appreciation, rental yield, ROI, occupancy, payback period, resale value

2. Third Parties and Official Authorities

The decisions, rejections, delays and system failures of Official Authorities, changes in legislation, and the independent professional acts of Third Parties are outside BALIVIZEM's control. BALIVIZEM is not responsible for these consequences unless it is at fault.

3. Financial Projections

ROI reports, feasibility studies, income and expense estimates, occupancy rates and business plans are based on current data and assumptions; they are not in the nature of a guarantee or undertaking. Actual results may differ.

4. The Client's Duty to Investigate

The Client accepts that, before investing, they will carry out or have carried out the necessary technical, financial and legal reviews. The information provided by BALIVIZEM cannot, on its own, be considered sufficient for an investment decision.

5. Limit of Liability

BALIVIZEM's total liability, except in cases of intent and gross negligence, is limited to the service fee actually paid for the relevant service (Article 12).

Client Approval

☐ I have read, understood and accept this annex.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-3 – KNOW YOUR CUSTOMER (KYC) AND ANTI-MONEY LAUNDERING (AML)

DECLARATION FORM

This form has been prepared within the framework of Law No. 8/2010 on the Prevention and Eradication of Money Laundering, Law No. 9/2013 on the Prevention of Terrorism Financing, Government Regulation No. 43/2015 designating real estate companies and agents as reporting parties, and PPATK regulations. The Client undertakes that the following declarations are true.

Section 1 – Client Information

Full Name / Title ..............................................

Date and Place of Birth ..............................................

Nationality ..............................................

Passport No and Validity ..............................................

Tax No ..............................................

Occupation / Activity ..............................................

Telephone / Email ..............................................

Address ..............................................

Section 2 – Source of Funds

The Client declares that the funds to be used in transactions carried out through BALIVIZEM are obtained from the following lawful sources and agrees to document this on request:

• ☐ Business income
• ☐ Salary income
• ☐ Company profit / dividend
• ☐ Sale of real estate
• ☐ Inheritance
• ☐ Investment income

☐ Other: ..............................................

Section 3 – Legal Declarations

☐ There is no final conviction against me for money laundering or terrorism financing.

☐ I am not on international sanctions lists (UN, OFAC, EU, United Kingdom, Indonesia, Turkey).

☐ I am not acting secretly on behalf of another person; I have fully declared the beneficial owner information.

☐ All documents I have submitted are genuine.

☐ I am not acting for the purpose of tax evasion, bribery, corruption or laundering of proceeds of crime.

Section 4 – Politically Exposed Person (PEP)

Are you, or your first-degree relatives, a head of state, minister, member of parliament, mayor, ambassador, senior bureaucrat, judge, prosecutor, senior military officer or state-owned company executive?

☐ Yes – explanation: ..............................................

☐ No

Section 5 – Beneficial Owner

☐ The transaction is made in my own name and for my own account.

☐ The transaction is made on behalf of another person. Beneficial owner: Full Name / Nationality / Passport No / Address:

..............................................

Section 6 – Rights of BALIVIZEM

BALIVIZEM may refuse to provide service or immediately stop the service in cases of inability to verify identity, forged documents, suspicion of money laundering or fraud, inability to explain the source of funds, sanctions risk, review by an Official Authority, or where BALIVIZEM's legal obligations would be put at risk.

Under the legislation, BALIVIZEM cannot disclose to the Client the reports it makes to PPATK (Law 8/2010 Art. 12) and is therefore not obliged to give reasons.

In this case BALIVIZEM cannot be held liable unless it acted with intent or gross negligence; its right to a fee in proportion to the work done is reserved, and refunds are made within the framework of Article 13 and the decisions of the competent authorities.

Section 7 – Client Declaration

☐ I accept that all the information I have given is true and that I will notify any changes immediately.

☐ I accept that BALIVIZEM may request additional documents, carry out identity verification and request that I document the source of funds.

☐ I accept that BALIVIZEM may share information with the competent authorities as required by the legislation.

☐ I accept that in case of a false declaration the Agreement may be terminated and that all resulting legal and criminal liability is mine.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-4 – CLIENT RISK ACCEPTANCE, DISCLOSURE AND CONSENT STATEMENT

This form has been prepared to record that the Client has been informed about the nature of the services and the investment risks.

1. Legislative and Institutional Risks

☐ Indonesian legislation, immigration and tax rules, license requirements and agency practices may change;

these changes are not within BALIVIZEM's control.

☐ Company incorporation, visa and KITAS applications are subject to government approval; additional documents, an interview or biometric procedures may be requested, the application may be rejected, the process may be prolonged and the permit may be cancelled.

2. Real Estate and Business Investment Risks

☐ Real estate prices and exchange rates may fall; tenants may not be found, occupancy may drop and the tourism sector may contract.

☐ Property acquisition by foreigners is restricted; nominee agreements are void and provide no legal protection.

☐ The turnover of a purchased business may fall, employees may leave, and problems with permits or tax debts may arise; commercial risk belongs to the investor.

☐ Inflation, interest rates and operating expenses may rise; the expected profit may not materialize and the payback period of the investment may lengthen.

3. Projections

☐ ROI analyses, feasibility reports, income and occupancy estimates and cash flow tables are based on assumptions; they are not a guarantee, undertaking or promise of certain gain.

4. Commission and Success Fee

☐ I understand that a fee of 5% of the Transaction Value on real estate sales, 8% of the total rent on lease/leasehold transactions, and 10% on business/share/company/franchise transactions (Article 7) will be payable.

☐ I know that I am free to choose whether or not to take the Turkish Interpreter, Site Viewing and Transaction Management Service (2% of the Transaction Value) and that this service is a separate service from the brokerage commission.

☐ I accept that circumventing BALIVIZEM, transacting through third parties, or completing the transaction later within 24 months will not remove this obligation.

5. General Approval

☐ I have read the Agreement and all annexes; I have understood the scope of services and the out-of-scope work.

☐ I accept the fees, the refund policy and that BALIVIZEM gives no guarantee of results.

☐ I know that I make my investment decisions of my own will and that I have the opportunity to obtain independent legal, financial and technical advice.

☐ I am signing this form without being under any pressure.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-5 – SERVICE DELIVERY TERMS AND SERVICE LEVEL (SLA)

This annex regulates the standards of performance of the services, the communication processes and the principles of delivery.

1. Commencement of the Service

The service begins with the signing of the Agreement and the Service Order Form, completion of identity verification and KYC/AML checks, delivery of the necessary documents and making of the first payment. BALIVIZEM is not obliged to start the service before these conditions are met.

2. Service Process

BALIVIZEM carries out document checks, notification of missing documents, process planning, application coordination, communication with Official Authorities and Third Parties, and process updates.

3. What Is Expected from the Client

The Client delivers documents on time and accurately, responds to communications within a reasonable time (at most 3 Business Days), makes payments on time and attends summons from Official Authorities.

4. Response Times

BALIVIZEM aims to respond to e-mail and WhatsApp messages within a reasonable time during working hours (Monday–Friday, 09.00–17.00 WITA) (target: within 2 Business Days) and to give priority to emergencies. These times are targets; they do not include a commitment to respond on a minute or hour basis.

5. Official Authority Times

The processing times of the Immigration Authority, BKPM/OSS, the Tax Office, local governments, notaries, PPAT and banks are outside BALIVIZEM's control and are not counted as BALIVIZEM's delay.

6. Completion and Acceptance of the Service

The service is deemed completed upon the making of the relevant application and notification of its result, delivery of documents, holding of the consultancy meeting or site viewing, delivery of the report, or expiry of the purchased period. If the Client does not make a reasoned written objection within 7 (seven) days of delivery, the delivery is deemed accepted.

7. Electronic Delivery

Deliveries made by e-mail, WhatsApp, Google Drive, OneDrive, Dropbox or similar platforms, USB drive or printed documents are valid.

8. Records

BALIVIZEM keeps meeting notes, document, payment and delivery records and digital correspondence for the statutory retention periods. If there is a security camera in the office, this is announced visibly;

the recordings are processed in accordance with Annex-9.

Client Approval

☐ I have understood the scope and limits of the services; I know that BALIVIZEM does not make decisions on behalf of the state.

☐ I will deliver documents on time; I accept that delays will not always originate from BALIVIZEM.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-6 – PORTFOLIO INTRODUCTION, COMMISSION UNDERTAKING AND PORTFOLIO INTRODUCTION

RECORD

This annex regulates the rights and obligations relating to the real estate, business and investment opportunities presented to the Client by BALIVIZEM and is an integral part of Article 7.

1. Scope

Villas, apartments, hotels, resorts, guest houses, hostels, restaurants, cafés, beach clubs, spas, warehouses, offices, commercial buildings, land, business transfers, franchises, share transfers, PT PMA company acquisitions, leaseholds, transfers of ownership and rights in rem to the extent permitted by the legislation, and other commercial investments.

2. Introduced Portfolios

All investment opportunities that are physically shown, sent through a digital catalog, WhatsApp, e-mail or the website, shared in a meeting or video call, or whose location is notified, are deemed BALIVIZEM Portfolios.

The 48-hour notification rule in Article 7.8 applies to Portfolios previously known to the Client.

3. Commission Rates

Transaction Rate Basis

Sale of land/buildings, transfer of ownership or right in rem 5% Transaction Value

• Lease / leasehold (new, transfer, extension) 8% Total rent
• Turkish Interpreter, Site Viewing and Transaction Management
• Service (optional, Art. 7.2A)
• 2% Transaction Value

Business, share, company, franchise, partnership 10% Transaction Value (excluding the real estate element)

The moment of entitlement, payment period (3 Business Days) and refund conditions are regulated in Articles 7.4 – 7.6.

4. Non-Circumvention and Contractual Penalty

For 24 months from the Introduction, the Client may not transact, directly or indirectly (including through spouses, relatives, friends, employees, partners, companies, agents, representatives, advisors or intermediaries), with the Portfolio and the counterparties. In case of breach, the contractual penalty in Article 7.9 applies.

5. Client Declaration

☐ I accept that the Portfolios in the record below and in electronic correspondence were introduced by BALIVIZEM.

☐ I accept the commission rates, the 24-month protection period and the contractual penalty.

6. Portfolio Introduction Record

• No Date Portfolio / Property / Business Location Counterparty Introduction
• Means
• Client
• Initials
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-7 – CONFIDENTIALITY, TRADE SECRETS, NON-CIRCUMVENTION AND NON-SOLICITATION OF PERSONNEL

UNDERTAKING

This annex has been prepared to protect BALIVIZEM's trade secrets, business partners and client portfolio.

1. Confidential Information

"Confidential Information" means all written, oral, digital and visual information belonging to BALIVIZEM, including customer, investor, seller and supplier lists, real estate and business portfolios, quotations, commission and discount rates, negotiation strategies, business models, operational processes, investment analyses, feasibility reports, business partners, relationships with banks, notaries and law firms, internal correspondence, training documents, contract templates, software, CRM records and marketing strategies.

2. Confidentiality Obligation

The Client may not copy, reproduce, publish, sell, license, disclose to third parties or use for commercial purposes Confidential Information. This obligation continues for 5 (five) years after the expiry of the Agreement. The exceptions in Article 11.3 are reserved.

3. Protection of Business Partners and the Portfolio

The Client may not, for the period from the Introduction of

24 months, enter into a transaction falling within the subject of the service offered by BALIVIZEM, by circumventing BALIVIZEM, with the accounting and law firms, notaries, banks, real estate advisors, owners, contractors, architects, engineers, software and insurance companies, tax and license consultants, interpreters, investors, sellers and other clients of BALIVIZEM introduced by BALIVIZEM.

4. Non-Solicitation of Personnel

During the term of the Agreement and for 24 months from its expiry, the Client may not, directly or indirectly, induce BALIVIZEM's employees, advisors, freelancers, representatives and subcontractors to work on their own behalf or on behalf of third parties.

5. Unfair Competition

The Client will not engage in activities that would constitute unfair competition against BALIVIZEM by using the Confidential Information obtained.

This provision applies to the extent permitted by the law in force and cannot be interpreted so as to restrict unnecessarily the Client's general freedom of commercial activity.

6. Digital Content and Electronic Security

The Client may not use without permission BALIVIZEM's website content, logo, design, brochures, catalogs, price lists, presentations, videos, photographs, social media content and software; may not gain unauthorized access to BALIVIZEM's systems, cause damage to them or interfere with its digital infrastructure.

7. Breach

In case of breach of this annex, BALIVIZEM may suspend the service, terminate the Agreement, claim its accrued receivables and, where applicable, the fee in Article 7, claim compensation for its reasonable and documentable damages, and resort to legal remedies, including interim injunctions.

☐ I have read, understood and accept this annex of my own free will.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-8 – SPONSORSHIP (PENJAMIN) AND VIRTUAL OFFICE SPECIAL TERMS

This annex regulates the terms specific to immigration procedures in which BALIVIZEM is the sponsor and to the Virtual Office service.

It applies only if the relevant service has been purchased.

A. SPONSORSHIP

A.1 Responsibility of the sponsor: The Client knows that BALIVIZEM, as sponsor (penjamin) under Immigration Law No. 6/2011 and the related regulations, may be held liable to the Official Authorities for the foreigner's presence and activities during their residence in Indonesia and may be required to bear deportation (deportasi) costs.

A.2 Obligations of the Client: During the sponsorship, the Client:

• Engages only in activities that the type of permit allows; does not work without a valid work permit;

• Notifies BALIVIZEM of changes of address, passport, marital status or employer within 7 (seven) days;

• Gives the extension or exit instruction at least 30 (thirty) days before the end of the permit period; does not exceed the permit period (overstay);

• On final departure from Indonesia, provides the information and documents necessary for the EPO procedures on time;

• Complies with summons from the Immigration Authority and police; makes no commitment using the BALIVIZEM name.

A.3 Costs: Any administrative fine, overstay penalty, detention (detensi), return ticket and deportation cost imposed on BALIVIZEM because of the sponsorship belongs to the Client; amounts paid by BALIVIZEM are indemnified by the Client within 7 (seven)

days.

A.4 Security deposit: BALIVIZEM may request a sponsorship security deposit in the amount stated in the Service Order Form. The deposit is refunded within 30 (thirty) days of the end of the sponsorship and the completion of the Client's departure/transfer of the permit, after offsetting the costs under Article A.3 and other receivables.

A.5 Withdrawal of sponsorship: In cases where the Client delays payment for more than 14 (fourteen) days, breaches the obligations in A.2, there is AML/KYC suspicion, or no contact can be made for more than 30 (thirty) days, BALIVIZEM may, by notifying the Client, withdraw the sponsorship, notify the Immigration Authority and apply for cancellation of the permit/EPO. The Client hereby agrees in advance to sign the necessary documents and cooperate in this regard.

A.6 Term: The sponsorship is limited to the duration of the relevant permit and the sponsorship fee paid; an extension is priced separately.

B. VIRTUAL OFFICE

B.1 BALIVIZEM grants approval to use the address for the period stated in the Service Order Form. The address may be used only for lawful activities and official registrations.

B.2 BALIVIZEM notifies the Client of official notices and mail arriving at the address within 2 (two) Business Days at the latest.

Unless it is grossly negligent, BALIVIZEM is not responsible for the consequences of the Client's failure to respond to notices on time.

B.3 In address visits by Official Authorities (including the tax office), the Client or their representative is obliged to be present.

B.4 When the subscription ends or is not renewed, the Client changes their address in OSS and other registrations within 30 (thirty) days. If they do not, the monthly subscription fee continues to accrue for as long as the address continues to be used, and BALIVIZEM has the right to notify the relevant Official Authorities that the address is no longer used by the Client.

☐ I have read, understood and accept this annex.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-9 – PERSONAL DATA PROCESSING DISCLOSURE NOTICE AND EXPLICIT CONSENT

This annex contains the disclosure and consent provisions on the processing of the Client's personal data under Personal Data Protection Law No. 27/2022 (UU PDP).

1. Data Controller

PT BALIVIZEM BALIKEYS GROUP, Jalan Gunung Soputan No. 1A, Denpasar Barat, Bali 80119. Contact:

[email protected], WhatsApp Global: +62 851-9053-8501.

2. Data Processed

General data: full name, date and place of birth, nationality, photograph, passport and identity details, telephone, WhatsApp, e-mail, address, company information, NPWP, NIB, signature, company, license, visa and KITAS documents.

Specific (sensitive) data (UU PDP Art. 4): biometric data (fingerprint, facial photograph), financial data (bank account details, financial documents), health information (if required for some types of permit) and data relating to children in Family KITAS applications.

3. Purposes and Legal Bases

Purpose Legal basis (UU PDP Art. 20)

Company incorporation, visa/KITAS, license, bank, accounting and tax procedures; contract management and invoicing Performance of the contract KYC/AML checks, notifications under tax and immigration legislation, retention of records Legal obligation Prevention of fraud, establishment and defense of legal claims, service quality Legitimate interest Processing of specific (sensitive) data, transfer abroad, marketing communications Explicit consent (below)

4. Transfer

Data may be shared, only to the extent necessary for the service and legal obligations, with the Immigration Authority, BKPM/OSS, DJP, local governments and other Official Authorities, PPATK, notaries, PPAT, banks, accounting and law firms, insurance institutions and business partners under a duty of confidentiality.

Transfer abroad (UU PDP Art. 56): BALIVIZEM may transfer data outside Indonesia because of cloud services (e-mail, storage) and communication and support teams abroad. These transfers are made with appropriate security measures and on the basis of the explicit consent below.

5. Retention, Security and Breach Notification

Data is retained during the service and afterwards for the statutory retention periods (including 10 years for tax records) and for the period necessary for possible disputes; at the end of the period it is deleted, anonymized or destroyed.

BALIVIZEM applies reasonable technical and administrative security measures and, in case of a data breach, notifies the Client and the relevant authority in writing within the period set in the legislation (3 x 24 hours).

6. Rights of the Client

The Client has the rights to access their data, to have it corrected and completed, to obtain information about the processing, to have it deleted or its processing restricted to the extent permitted by the legislation, to obtain a copy of their data, to object and to withdraw consent. Requests are made to [email protected]. Withdrawal of consent does not affect processing before the withdrawal and may make it impossible to provide the service.

7. Electronic Communication

The Client agrees to be contacted by telephone, WhatsApp, Telegram, e-mail, SMS and video conference for the purpose of carrying out the service.

8. Marketing Preferences

☐ I would like to receive information about service announcements and campaigns.

☐ New investment opportunities and real estate portfolios may be sent to me.

☐ I do not want to receive any marketing communications.

This preference does not affect mandatory notifications relating to the service process and can be changed at any time.

9. Explicit Consent Statement

☐ I give my explicit consent to the processing of my specific (sensitive) data (biometric, financial and, where necessary, health data) for the purposes stated in this notice.

☐ As parent/guardian, I consent to the processing of my children's data for Family KITAS and related procedures.

☐ I give my explicit consent to the transfer of my data outside Indonesia as described in this notice.

☐ I have read and understood this disclosure notice.

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................

ANNEX-10 – SERVICE ORDER FORM

This form has been prepared under the Master Service Agreement dated ...... / ...... / 20...... and numbered ......................, and becomes an integral part of the Agreement by signature or electronic approval.

Order No / Date ..............................................

Client ..............................................

Service / Package ..............................................

Work included in scope ..............................................

Work out of scope ..............................................

Service fee (IDR, excluding PPN)

Rp ..............................................

• PPN Added separately at the rate and base in force
• Estimated government fees / third-party costs (advance)

Rp ..............................................

Payment plan ..............................................

Estimated duration (not binding)

..............................................

Refund stage plan ☐ Article 13 standard stages ☐ Special: ....................

Commission rates ☐ Standard (5% sale / 8% lease / 10% business) ☐ Special: ................

• Turkish Interpreter, Site
• Viewing and Transaction Management
• Service (Art. 7.2A)
• ☐ Selected – 2% of the Transaction Value (excluding PPN) ☐ Not selected
• Real estate element allocation (Art. 7.3)

☐ 50% (standard) ☐ Special: ....................

Sponsorship security deposit (Annex-8) Rp ..............................................

Cash payment upper limit Rp ..............................................

BALIVIZEM company bank account

Bank: ................ Account No: ................ Account Holder: PT BALIVIZEM

BALIKEYS GROUP

Special terms ..............................................

BALIVIZEM

PT BALIVIZEM BALIKEYS GROUP

• Authorized Representative: Hakan Dur
• Title: Director (Direktur)

Signature / Stamp: ..........................

Date: ..............................

CLIENT

Full Name / Title: ..................

Authorized Representative (if a legal entity): ............

Passport / ID No: ..............

Signature: ................................

Date: ..............................