Cancellation and Refund Policy

1. Right of withdrawal

You may cancel your order within 14 days of the day your payment is confirmed, without giving a reason and without any penalty, subject to the exceptions in section 3 below.

Send your cancellation request with your order number to [email protected]. We confirm receipt of your request by email.

2. Refunds by service type

• Visa, KITAS and other services (e.g. local driving licence): if you have not yet uploaded any documents for the application, the full amount you paid is refunded. Once documents are uploaded the file is processed and no refund is made.
• Company services (PT PMA formation, express formation, virtual office, KBLI and company address changes): no refund after the payment is confirmed.
• Accounting, tax and consultancy services: no refund after the payment is confirmed.

3. When no refund is made

• Services started with your consent before the withdrawal period ends and fully performed (e.g. a visa that has been applied for and decided).
• Official fees paid to government offices on your behalf that the office does not refund.
• Non-transferable documents and applications created with your personal details (sponsor letter, notary work, company registration, etc.), once created.
• Services tied to a specific date (e.g. appointments, airport pick-up), after that date has passed.
• Digital content delivered instantly (e.g. a downloadable guide), once downloaded.

4. Refund timing and method

For a valid refund request, the amount is refunded within 14 days of our receiving the request, to the card used for payment and in the same currency. The time it takes to appear on your account depends on your bank.

If the payment was made through a dealer or B2B partner, the refund is made to the party that paid.

5. Rejected applications and cancellations

• If an application is rejected because of our or our partner's error, we resubmit it once at no extra cost.
• If it is rejected because of wrong or missing information or documents, past immigration violations, a blacklist record or the authority's discretion, no refund is made.
• If you do not respond within 30 days of a missing-document notice, the file is put on hold; if nothing happens within 90 days the contract may be terminated and a refund is made under section 2.
• If the service becomes impossible to perform (e.g. the visa type is abolished), we tell you within 3 business days and refund the full amount, except sums that cannot be recovered from the authority, within 14 days.

6. Contact

For refund and cancellation requests: [email protected] · WhatsApp +62 851-9053-8501 · Jalan Gunung Soputan No. 1A, Pemecutan Kelod, Denpasar Barat, Bali 80119, Indonesia.